Where is the online class held?

We have developed a bespoke online platform that brings our classes to you live with multiple functionalities to ensure you receive Antenatal and Postnatal education as if you were there in person. We could have pre-recorded the class and brought it to you on Zoom or Skype, however, we are committed to delivering you the best education.

Is this class live?

Yes, our classes are live and take place on our tailored online platform. You do not require a video or microphone, as you are not required to be seen or heard in the class. You can ask any questions you may have in the live chat and our expert health professional will be delighted to answer.

So I can ask questions?

Correct. The class is not a pre-recorded class. Attendees have the ability to ask questions and this best replicates an in-person class.

How do I access my online class?

You will receive an email the Wednesday before your class containing the link to access your class. If you don’t see this email, it could be in your spam folder. If for any reason you don’t receive the link please click here. There is no need to download anything in advance, The link will take you right there.

Do I require any special technology to do the online class?

All you require is a standard laptop or PC and an internet connection. You do not require a microphone or camera.

Will I be seen or heard throughout the class?

Brilliant question! The instructor is the only one who will be seen and heard throughout the class so you do not need to worry about having a webcam or microphone. Feel free to stay in your comfies! They will give opportunities during the class to ask any questions you may have through a webchat.

Do I need any materials or props for the class?

 For some demonstrations, we advise practicing on a doll or teddy.

Are your classes online only or do you also offer in-person classes?

At the moment all of our classes take place live online on Saturdays. We also offer on-demand learning through our Bundles.

I didn’t get a confirmation email, what should I do?

Our class links for Saturday will be sent out on the Thursday before class. We can only send them a couple of days before so the link does not expire as all classes are live online! Also, be sure to check your spam. The email will be coming from Rachel Drew on our reception desk and it may be the first communication from her so it is more likely to be diverted to this folder, unfortunately! If for any reason you don’t receive it, by Friday morning please email reception@yourbabyacademy.com.

I didn’t get a class link, what should I do?

You can visit our ‘Access your Class’ tab on our website. For your convenience, you will also receive the link in an email on the Wednesday before your class. If you don’t see it, it could be in your spam, or you may have entered a typo when originally registering.

Can my partner join the class from another location?

Absolutely, Please leave a note on the booking or email reception@yourbabyacademy.com with the email address they will use to join the class. Our team would be more than happy to add them to the list ensuring they will be able to get access on the day.

I can’t make the paid class, what are my options?

If you send an email to reception@yourbabyacademy.com explaining your situation and preferred action they will do their best to assist you further. Please include your order details in the process.

I didn’t get my class notes, what should I do?

We send out the class notes on the Tuesday following your class. If for any reason you did not receive your class notes please email us on reception@yourbabyacademy.com and we will ensure you receive your relevant class notes.

I have a follow-up question for the instructor from the class, How can I pass it on? 

If you email reception@yourbabyacademy.com we will do our best to assist you. As always, if your query is urgent or you are experiencing anything that causes you concern, please contact your healthcare provider, who will have access to your records and perform a physical examination if necessary, allowing them to see the bigger picture and tailor a specific answer to your question!

I’m running into technical issues when trying to join the class

Step 1: If you have another laptop, tablet or computer in the house, the best thing to do is see if that works, we find it’s usually the quickest solution!

Step 2: The issue could be in relation to internet connectivity issues. This could be because internet usage is so high at the moment with everyone working from home. If you could please try the following to try to help solve this, it would be greatly appreciated: (i) Reset your internet router. (i.e. your internet box). To do this, turn off your internet box for a few minutes then turn it back on. (ii) Disconnect other devices from the WiFi (for example your phone, any other laptops, etc.) (iii) To improve your connection, if you have a LAN cable at home, we recommend you connect this from your internet router to your laptop to improve your internet speed.

Step 3: Close your current internet browser and paste the test link into a different internet browser. So for example, if you are on Internet Explorer, try using Google Chrome. If you don’t have Google Chrome try downloading this and proceeding as instructed above.

Step 4: If all the above fails, please email reception@yourbabyacademy.com for further assistance

How can I unsubscribe to texts/emails?

Please email reception@yourbabyacademy.com who will be able to remove you from our database.

What time are classes at?

You can find out when our next 2-hour Baby-Care Class takes place here.

Will you have more dates for your free workshop?

Yes we will be having more free workshops throughout the year! We don’t have any of these dates confirmed yet but keep an eye on our website closer to the time you would like to attend.

What is a Baby-Care Class?

Our Baby-Care Class is designed to prepare you and your partner for caring for your baby in those first few weeks at home. There is plenty of information on the internet and you are surrounded by family and friends who are all offering advice. However, all those different sources don’t necessarily agree and they tend to be shaped by people’s personal opinions. Our workshop is designed to provide you with the most up-to-date, evidence-based information you need. We ensure parents feel relaxed and are prepared for the life-changing journey ahead.

Who are the instructors?

Great educations all start with one thing: great teaching! Our Free Baby-Care Class is delivered by the most well-loved and passionate Health Professional instructors. Our team of Health Professionals are leading experts in their field and ensure you leave our online class armed with the knowledge you need to make the best decisions for you and your baby. All our Health Professionals are fully qualified and practicing, ensuring you get the most up-to-date and evidence-based information for you and your baby.

When should I attend your Baby-Care Clas?

Our Health Professionals recommend you attend our Baby-Care Class ideally your second or third trimester. Booking early is advised as there is limited availability.

Should my partner watch the class with me?

Absolutely. We recommend that both mother and partner watch our class together. This is a great way for the partner to feel more connected to the pregnancy, especially as they are not the ones physically carrying your little baby. Our Baby-Care Class provides you with practical advice on how to care for your baby, particularly in those first few weeks at home. This information is invaluable to both mother and partner.

Can I watch the class back?

Unfortunately, there is no recording after our FREE Baby-Care Class however, there are also a number of practical videos on our Instagram page for you.

Do we get the class notes?

Yes. You will receive a copy of the day’s notes when you attend the FREE Baby-Care Class, which you can refer back to on your phone, laptop, or desktop at any time. You will also receive access to our resource page, where you can access a host of other valuable content for 1st-time parents.

What time are classes at?

You can find out when our next 90-minute Baby-Safety Class takes place here.

What is a Baby-Safety Class?

Our Baby-Safety Class is designed to teach new and expectant parents about common baby safety issues. There is plenty of information on the internet and you may have friends and family offering advice. However, often you will find the information conflicting. Our class is designed to provide you with the most up-to-date and evidence-based information. We aim to equip you and your partner with skills, confidence, and peace of mind.

Who are the instructors?

A great teacher is a key to a great education. Our Baby-Safety Class is taught by qualified and practicing Pediatric Nurses. They are experts in their field and ensure you will leave the class with the skills and knowledge to deal with life’s little emergencies.

When should I attend your Baby-Safety Class?

Our experts recommend that both new and expectant parents attend our Baby-Safety Class. Booking early is advised as there is limited availability.

Should my partner watch the class with me?

Absolutely. We recommend that both mother and partner watch our class together. Feedback from parents is their number one fear is not knowing what to do in the case of an emergency. Both mother and partner will benefit from being equipped with the skills and confidence to deal with common baby safety issues.

Can I watch the class back?

Unfortunately, there is no recording after our FREE Baby-Safety Classes however, there are also a number of practical videos on our Instagram page for you.

Do we get the class notes?

Yes. You will receive a copy of the day’s notes when you attend the FREE Baby-Safety Class, which you can refer back to on your phone, laptop, or desktop at any time. You will also receive access to our resource page, where you can access a host of other valuable content for 1st-time parents.

What time are classes at?

You can find out when our next 2-hour First 6 Weeks at Home Class takes place here.

What is a First 6 Weeks at Home Class?

Our First 6 Weeks at Home Class is designed to answer the famous question, “Is the normal?”. This class will help you and your partner navigate those first few weeks at home and understand what to expect for both baby and mom. You will be provided with the most up-to-date and evidence-based information so you can make the best decisions for both you and baby.

Who are the instructors?

Our First 6 Weeks at Home Class is taught by the most well-loved and passionate Health Professionals. All our expert Health Professionals are qualified and practicing experts in their field ensuring you receive the most up-to-date knowledge.

When should I attend your First 6 Weeks at Home Class?

Our experts recommend that you attend our First 6 Weeks at Home Class in your second or third trimester of pregnancy or just after you have had your baby. Booking early is advised as there is limited availability.

Should my partner watch the class with me?

100% yes! We recommend that both mother and partner watch our class together. It is important for your partner to know what to expect at home in those first few weeks. This will help them support you in the best way possible.

Can I watch the class back?

Unfortunately, there is no recording after our FREE First 6 Weeks at Home Class however, there are also a number of practical videos on our Instagram page for you.

Do we get the class notes?

Yes. You will receive a copy of the day’s notes when you attend the FREE First 6 Weeks at Home Class, which you can refer back to on your phone, laptop, or desktop at any time. You will also receive access to our resource page, where you can access a host of other valuable content for 1st-time parents.